Cool Control - National Grid

What is the coolControl Program? How does it work?

coolControl is a National Grid program in partnership with ThinkEco to help relieve stress on New York’s electric grid. The program gives National Grid customers better control over their air conditioning energ...

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What are Conservation Events?

As part of the program, National Grid will ask you to participate in Conservation Events. During these Days, coolControl will reduce your AC’s power usage by changing the AC to a slightly higher temperature or ...

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What is the benefit to me?

Participants can participate at no cost, and they’ll receive 30,000 points for each device they enroll and set up. They’ll also be eligible for 20,000 points per device annually as a performance incentive for p...

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How do I sign up for the coolControl program?

To sign up for the program, go to https://www.coolcontrolprogram.com/signup/

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What is the status of my enrollment?

If you'd like to know the status of your enrollment please contact program support and representative from the program will assist you. You can call the support hotline (800-688-5281) or open a case from the Su...

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How do I track my shipment?

If you signed up to receive a smartAC kit, once your application is approved your equipment will be processed and shipped to the address you provided on your enrollment form. Once it has been shipped you wil...

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How do I return or exchange equipment?

If you would like to return your smartAC kit please use the return label that was included in your package to ship the kit back free of charge. Any location that accepts FedEx packages will accept your shipment...

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Refer a friend

Hundreds of Buffalonians have already signed up. Help spread the word so even more of your community can support a healthy electric grid, a cool city, and a greener planet. You'll get 10,000 points for each fri...

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What are points?

coolControl uses points, which can be earned by completing various actions in the program. Points can be redeemed for gift cards at a variety of stores. To view and manage your points, log into your rewards acc...

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How can I redeem my points?

You can redeem your points for gift cards to a variety of stores. Every 1,000 points can be redeemed for $1. You can check the status of your points at points.coolcontrolprogram.com. If you have a smartAC kit ...

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